Contact & Support

We're here to help with your flood insurance claim

Phone Support

713-360-0955

Mon-Fri: 8am - 8pm ET

Sat: 9am - 5pm ET

Email Support

support@clearclaims.org

Response within 24 hours

Emergency Line

1-800-URGENT-9

24/7 for urgent claims

(Active flooding, safety issues)

Submit a Support Request
Frequently Asked Questions

How do I access my claim portal?

You should receive a secure link via email from your claims adjuster. The link is valid for 7 days.

What documents do I need?

You'll need photos of the damage, your policy information, and any repair estimates you've received.

How long does claims processing take?

Most NFIP claims are processed within 30-60 days, though complex cases may take longer.

Can I upload photos from my phone?

Yes! Our platform is mobile-friendly and supports direct photo uploads from smartphones and tablets.

Report Fraud or Abuse

If you suspect fraud or misuse of NFIP funds, please contact the FEMA fraud hotline:

📞 1-866-720-5721
✉️ fema-oig-hotline@dhs.gov

Mailing Address

ClearClaims Support Center
3556 S 5600 W #1-748
Salt Lake City, UT 84120
United States