ClearClaims is the end-to-end platform for flood insurance adjusters — from first notice of loss to final settlement. Eliminate paperwork bottlenecks, keep policyholders informed, and meet every NFIP deadline with confidence.
Track every claim from initial assignment through final closure — with real-time visibility at every stage.
From 'New' to 'Closed', every status transition is logged with timestamps. Know exactly where every claim stands at a glance — no more chasing emails or digging through spreadsheets.
Assign Low, Normal, High, or Urgent priority to any claim. Urgent claims surface automatically in your dashboard so nothing slips through the cracks during high-volume events.
Each claim is connected to the full property profile, active flood policy, coverage limits, and deductible — all in one place without toggling between systems.
Tag claims to named flood events (e.g., Hurricane Helene), record water depth in inches, and capture detailed loss descriptions for accurate NFIP reporting.
Stop playing phone tag. Give policyholders a secure, mobile-friendly portal to document their damage on their own schedule.
Step-by-step prompts walk policyholders through capturing exterior shots, every room's four corners, water line markings, and content damage — exactly the photos adjusters need for NFIP compliance.
Policyholders pick their preferred inspection slot directly from your availability calendar. No back-and-forth calls — confirmation is instant and synced to your adjuster dashboard.
Each portal link is unique, expiring, and linked to a single claim. No login required for policyholders — just a secure link sent to their email. Zero exposure of other clients' data.
Policyholders add rooms with names, floor levels, dimensions, and damage notes. Each room gets its own media set — organized and ready for your preliminary report.
Photos captured in areas with poor connectivity are queued locally and uploaded automatically when signal is restored. No re-entry required.
Capture policyholder signatures on Proof of Loss, authorization forms, and inspection confirmations — directly in the portal, legally binding and timestamped.
Policyholders receive automatic email updates when their claim is assigned, inspection is scheduled, and documents are reviewed — keeping them informed without any manual effort.
Less admin. More adjusting. Every tool you need to move claims forward efficiently.
Every photo is automatically captioned using AI trained on NFIP standards — exterior front, room corners, water line marks, contents damage. Ready to drop directly into your preliminary report.
Ask questions about NFIP coverage rules, flood zone classifications, or specific claim scenarios and get instant guidance. Like having a senior adjuster on call 24/7 — without the overhead.
Generate NFIP-compliant preliminary reports with structured flood data: water height, habitability status, building vs. contents reserves, advance payment requests — all exportable to PDF.
Pre-loaded task templates ensure no NFIP requirement is missed. Assign tasks to team members, set due dates, and track completion — with automatic notifications for overdue items.
Weekly drag-and-drop calendar view of all scheduled inspections. See availability blocks, reschedule with a drag, and filter by adjuster — across your entire team in one view.
Log contractor name, phone, email, and license number directly on each claim. No separate spreadsheet — everything linked to the claim record and visible in one click.
Track team performance, identify bottlenecks, and never miss a deadline — with analytics built for claims operations.
See the average, fastest, and slowest time from 'New' to 'Closed' across all your claims. Identify what's slowing your team down and set data-backed benchmarks.
Monitor what percentage of active claims have inspections, photos, and policy documents on file. Instantly see which claims are missing critical docs before they stall.
Every morning at 8 AM, each adjuster receives a personalized email digest of their under-review claims — with red flags for any claims inactive for 5+ days that need attention.
Professional, on-brand communications go out at exactly the right time, every time.
Pre-built templates for every claim event: assignment, inspection scheduled, documents submitted, payment issued, claim approved. Customize with your own language and branding.
Turn on auto-send for any template — the moment a claim status changes, the right message goes out automatically. No manual follow-up needed.
Two-way messaging between adjusters and policyholders, tied directly to the claim. Full message history logged and searchable — no lost email threads.
Every email and SMS is logged with timestamp, recipient, channel, and content. Full audit trail for compliance, disputes, and team handoffs.
Built from the ground up with NFIP compliance and data security at every layer.
Admins, adjusters, and policyholders each see only what they need. Sensitive claim data is protected at the record level — not just the page level.
Every workflow, form, and checklist is designed around National Flood Insurance Program requirements — so your documentation is always audit-ready.
Policyholder portal links expire after 7 days and are revocable at any time. No shared passwords, no account required for policyholders to submit their documentation.