Data Security & Privacy

How we protect your information

At ClearClaims, we understand that you're entrusting us with sensitive personal and financial information. This page explains our security measures, data handling practices, and your rights.

What We Collect

Personal Information

  • Name, email, phone number, mailing address
  • Government ID numbers (as required for NFIP claims)
  • Property details and ownership information
  • Bank account details for payment processing

Claim Documentation

  • Photos and videos of property damage
  • Inspection reports and assessments
  • Repair estimates and invoices
  • Communication history with adjusters

Technical Data

  • Device information and IP address
  • Usage patterns and feature interactions
  • Login timestamps and session data
Why We Collect It
  • •Claims Processing: To evaluate and process your NFIP flood insurance claim
  • •FEMA Compliance: To meet federal reporting and documentation requirements
  • •Communication: To keep you informed about your claim status and required actions
  • •Fraud Prevention: To detect and prevent fraudulent claims
  • •Service Improvement: To enhance platform functionality and user experience
Who Can Access Your Data

Authorized Personnel Only

Your information is accessible only to individuals with a legitimate need:

  • →Your Assigned Adjuster: Licensed professional handling your claim
  • →Insurance Carrier: NFIP Write Your Own (WYO) program insurer
  • →FEMA: As required for program oversight and compliance
  • →Service Providers: Vetted third parties (e.g., payment processors) under strict confidentiality agreements
  • →ClearClaims Support: Technical staff for troubleshooting and account assistance

We never sell your personal information to third parties.

How We Protect It

Technical Safeguards

  • ✓Encryption: All data encrypted in transit (TLS 1.3) and at rest (AES-256)
  • ✓Access Controls: Role-based permissions and multi-factor authentication
  • ✓Secure Infrastructure: Cloud hosting with enterprise-grade security
  • ✓Regular Audits: Automated security scans and penetration testing
  • ✓Activity Logging: Comprehensive audit trails of all data access

Organizational Safeguards

  • ✓Employee Training: Regular security and privacy awareness programs
  • ✓Background Checks: All personnel handling sensitive data undergo screening
  • ✓Incident Response: 24/7 monitoring and rapid response procedures
  • ✓Vendor Management: Strict security requirements for third-party service providers
Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined above and to comply with legal requirements:

  • •Active Claims: Throughout the claims process and resolution
  • •NFIP Requirements: Minimum 7 years after claim closure
  • •Legal Holds: Extended retention if required by litigation or investigation
  • •Secure Deletion: Data permanently destroyed after retention period using industry-standard methods

Your Privacy Rights

  • →Access: Request a copy of your personal information
  • →Correction: Update inaccurate or incomplete data
  • →Deletion: Request deletion (subject to legal retention requirements)
  • →Portability: Receive your data in a machine-readable format
  • →Objection: Object to certain processing activities

To exercise these rights, contact privacy@clearclaims.org

Questions or Concerns?

If you have questions about our data practices or wish to report a security concern, please contact us:

Security Team: security@clearclaims.org

Privacy Team: privacy@clearclaims.org

Phone: 1-800-CLAIMS-1

For general support, visit our Support page.

Related documents: Privacy Policy | Terms of Service